1. No Refund Policy

All purchases made through the Nutrimox website are considered final. We do not provide refunds for products once an order has been successfully placed and delivered.

Refunds will not be provided for reasons including change of mind, incorrect product selection, personal preference, or failure to use the product.

2. Exchange for Damaged Products

If you receive a product that is damaged at the time of delivery, you may request an exchange, subject to verification and approval.

The exchange facility applies only where the product was received damaged and the required proof is provided within the specified timeframe.

3. Proof Required

To request an exchange for a damaged product, customers must provide clear proof of the damage.

Proof may include clear photographs and/or an unedited unboxing video showing the condition of the outer package and product at the time of opening.

The proof should clearly show the order details and the nature of the damage wherever reasonably possible.

4. Damaged or Tampered Package

If the shipment appears visibly damaged, opened, or tampered with at the time of delivery, customers are advised not to accept the shipment and to contact our customer care team immediately.

5. Reporting Timeframe

Any claim relating to a damaged product must be reported to our customer care team within 24 hours of receiving the order.

Claims submitted after this period may not be eligible for exchange.

6. Exchange Process

Once we receive your complaint and supporting proof, our team will review the claim and determine whether the product qualifies for an exchange.

If the claim is approved, an eligible replacement product will be arranged subject to product availability and applicable delivery conditions.

The replacement will generally be for the same product and quantity as the original order.

7. Products Not Eligible for Exchange

Products may not be eligible for exchange where the damage occurred after delivery or where sufficient proof of damage at the time of receipt is not provided.

We are not responsible for damage, loss, or deterioration caused after successful delivery due to improper storage, handling, or use.

8. Exchange Verification

All exchange requests are subject to verification. We reserve the right to request additional information, photographs, videos, or other reasonable evidence before approving an exchange.

9. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.